Privacy Policy/Terms and Conditions
Ancoats Chiropractic Clinic
Effective Date: 12.11.2024
At Ancoats Chiropractic Clinic, accessible from www.ancoatschiropractic.co.uk, your privacy is important to us. This Privacy Policy document outlines the types of personal data we collect, how we use it, and how we ensure its security. By using our services or visiting our website, you agree to the practices described in this policy.
Ancoats Refund and Cancelations Policies:
- If you cancel your appointments with at least 24 hour’s notice you will receive a full refund or credit towards a future visit.
- Missed appointments or late cancellations will result in forfeiture of the session fee. NO refunds will be issued for missed appointments or cancellations made less than 24 hours in advance.
- Unused prepaid package sessions are refundable within 30 days of purchase, minus a 10% administrative fee.
- Once a package session has been used, they are not refundable or exchangeable.
1. Information We Collect
We collect the information necessary to provide you with our chiropractic services. This may include:
Personal Information: Name, date of birth, gender, and contact details (address, phone number, email).
Health Information: Medical history, current health conditions, details of past treatments, and other relevant health-related information.
Payment Information: Payment method details, though we do not store full payment card information.
Website Usage Data: Information such as IP addresses, browser type, and browsing activity on our website to help improve user experience.
2. How We Use Your Information
We use the information collected to:
Provide chiropractic services and treatment.
Communicate with you about appointments, treatment plans, and other relevant updates.
Process payments for services rendered.
Improve our website and services based on user interaction and feedback.
Comply with legal obligations and regulatory requirements.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
Consent: When you explicitly agree to the processing of your data for specific purposes (e.g., newsletters, special promotions).
Contractual Necessity: To fulfill our obligations under our service contract with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: For purposes such as improving our services and ensuring the security of our operations.
4. Data Security
We take data security seriously and have implemented appropriate measures to protect your personal data. These measures include:
Encrypted storage of data.
Access control policies that limit data access to authorized personnel only.
Regular reviews of our data protection measures and policies.
However, no method of data transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information with third parties. We may share your data only with:
Service Providers: Third-party providers who assist us in delivering services (e.g., IT support, payment processing) and are contractually bound to handle data securely.
Legal Authorities: If required to comply with a legal obligation or in response to a valid request by authorities.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we will securely delete or anonymize your data.
7. Your Data Protection Rights
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal obligations.
Right to Restrict Processing: Request limited processing of your data in certain circumstances.
Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at [insert email/contact form link].
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files that are placed on your device. You can manage your cookie preferences in your browser settings. For more information, please see our Cookie Policy.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational factors. We encourage you to review this policy periodically. The effective date at the top indicates when it was last revised.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Ancoats Chiropractic Clinic
Email: info@ancoatschiropractic.co.uk
Phone: 0161-826-2489
Address: 5 Great Ancoats, Ancoats, Manchester M4 5AD